CUSTOM ORDER FREQUENTLY ASKED QUESTIONS!
1 What type of photo is best for a portrait jacket? ALL photos must be clear and free from filters. Please note
we do have the right to decline requests due to unclear photos provided.
2. What is the fabric requirement? DENIM JACKETS:. Heavyweight denim material highly recommended. The jacket cannot have ridges, quilted details, just a smooth material. BLAZERS: A lined, heavyweight blazer is highly recommended. A blazer cannot have ridges, or quilted details, only a smooth material. BLAZER MATERIAL MUST BE COTTON, POLYESTER, DENIM, OR REAL LEATHER. FAILURE TO PROVIDE THE CORRECT TYPE WILL RESULT IN A CANCELLED ORDER. Please keep this in mind when inquiring about or providing a personal garment. LEATHER JACKETS: 100% leather is highly recommended. FAUX LEATHER JACKETS ARE NOT RECOMMENDED AS THE DESIGN CAN CRACK OR PEEL. Please keep this in mind when inquiring about or providing a personal garment.
3. Can you restore my old item? ONDITIONS: Items can be new or used, however MUST be in good condition. Items provided must be clean. NO EXCEPTIONS. FAILURE TO ADHERE TO THESE REQUIREMENTS WILL CANCEL REQUEST.
4. Do you paint cartoon characters or licensed artwork/ trademarked logos? No, we do not. We stand on integrity and originality .
5. Do you create logos or provide graphic design services? No
6. Do I have to put down a deposit or pay in full? FULL PAYMENT IS REQUIRED UPFRONT FOR ALL CUSTOM WORK. A Sketch fee is required,
Then the remaining balance before any work is started.
7. Do you give refunds on custom orders? Custom orders are all made to order, and made with the interpretation of the artist, therefore we cannot grant a refund.
8. How long will my custom order take? All custom orders require at least 3-4 weeks. A rush fee will be added for orders needed before then.
When investing in your very own masterpiece, our QUALITY MATERIALS, TIME, SKILL AND ORIGINALTY ensure you an amazing product. The Cierra Lynn brand is very selective in taking on certain custom projects, and takes pride in providing quality artwork. We understand how important it is for you to have the perfect fit for your garment/ item. Before inquiring about a CUSTOMIZED ITEM, please adhere to the following:
1. THE ARTISTIC STYLE: The CL style is bold, colorful, and caricature like faces with exaggerated features with a pop art flare. When ordering any customized item, please understand that you are agreeing to the artistic interpretation and ARTISTIC STYLE of artist Cierra Lynn with every design. When requesting a customized design with a picture, the end result is an INTERPRETATION in the eyes of the artist.
2. THE PROCESS : Each item is hand designed with a tedious process. ALL custom requests must be approved by our team. If you are approved, further instructions will be sent.
3. INTEGRITY: THE CIERRA LYNN BRAND DOES NOT REPLICATE LISCENSED CARTOON CHARACTERS OR LOGOS. WE DO NOT OFFER CUSTOM PAINTED OR PRINTED TSHIRTS , LOGOS OR GRAPHIC DESIGN SERVICES.